Billing & Subscriptions
Payments, plans, invoices, and refunds
How DASS Billing Works
Monthly subscription
One monthly price covers the hardware, installation, repairs, replacement, and app features. Your exact plan price is always shown at checkout in the app.
Refundable device deposit
A one-time, refundable per-device deposit from ₹2,000 — the amount depends on your device configuration — is collected when you subscribe. After the six-month minimum, it's refunded when you cancel and we collect the hardware, per the published deposit schedule.
Repairs included
You never buy the hardware. If a device fails, we repair or replace it at no cost as part of your subscription. Damage beyond normal wear is handled under the published deposit schedule.
Compare what each plan includes on the Plans & Pricing page. Plan prices are shown at checkout in the app.
Accepted Payment Methods
All payments are securely processed by Razorpay. We are PCI-DSS compliant.
Manage Your Subscription
Plan comparison is on this site; payment methods and invoices are in the app: App → Settings → Subscription
Refunds & Deposit Returns Summary
- • Device deposit: from ₹2,000 per device, depending on your setup, refunded per the published schedule after cancellation (six-month minimum) once we collect the hardware
- • Monthly subscription: Non-refundable; six-month minimum, then cancel any time to stop future charges
- • Failed payments: Any deducted amount is auto-refunded within 5-7 business days
Billing FAQs
When will I be charged for my subscription?
Your first charge (plus the refundable device deposit) happens at checkout in the app when you subscribe. After that, your plan renews monthly on the same date until you cancel.
How do I cancel my subscription?
Go to App > Settings > Subscription > Cancel. Your subscription remains active until the end of the current billing period. We'll then schedule hardware collection and refund your device deposit after collection.
Can I change my plan?
Yes! You can switch plans anytime from App > Settings > Subscription. Changes take effect from your next billing cycle, and current plan prices are always shown in the app.
What happens to my data if I change plans?
Your data is preserved. However, features like extended history and extra devices may be limited on some plans. We recommend exporting data first.
Are payments secure?
Yes, all payments are processed securely by Razorpay. We never store your card details. All transactions are encrypted.
How do I get an invoice/GST bill?
Invoices are automatically emailed after each payment. You can also download from App > Settings > Billing > Invoices. GST included.
Payment failed but money was deducted?
If payment failed, money is auto-refunded to your account within 5-7 business days. Contact us if not received.
Can I get a refund?
Monthly subscription charges are non-refundable. Subscriptions have a six-month minimum; after that, you can cancel at any time to stop future charges. Your per-device deposit (from ₹2,000, depending on your setup) is refunded after we collect the hardware, per the published deposit schedule.
Billing Issues?
We're here to help with any payment or subscription questions