Pre-Order Agreement for AquaSense Smart Water Controller

This Pre-Order Agreement ("Agreement") governs your participation in the Nivoryx Systems AquaSense pre-order program. By submitting a pre-order deposit, you agree to be bound by these terms and our main Terms of Service.

1. Pre-Order Process

1.1 Deposit Payment

A deposit of ₹499 is required to secure your pre-order. The deposit reserves your position in our production queue and will be adjusted against your final kit payment at shipment.
Whether the deposit is refundable is governed by section 1.2 below (including the September 30, 2026 cutoff), and is consistent with our main Terms of Service.
Deposit payment must be made through our secure Razorpay payment gateway
All deposits include applicable GST as per Indian tax laws

1.2 Refund Policy

Deposits are fully refundable if you cancel on or before September 30, 2026, or until we begin processing your shipment (whichever comes first), subject to section 5.1.
After that date (or once shipment processing has started for your order), the deposit is non-refundable except where required by applicable law or our Refund Policy for delivered goods.
Refunds are processed within 5-7 business days to the original payment method
No deposit refunds after device shipment has begun for your order

2. Product Delivery

2.1 Expected Timeline

Production is scheduled to begin in Q2 2026
Shipping is expected to commence in Q3 2026
You will receive email updates on production and shipping status
Delivery timelines are estimates and may change due to unforeseen circumstances

2.2 Balance Payment

Balance payment will be due before device shipment
You will receive a payment link via email when ready to ship
Balance payment must be completed within 7 days of receiving the payment request
Failure to pay balance may result in order cancellation and forfeiture of deposit

2.3 Shipping & Delivery

Free standard shipping within India for all pre-orders
Delivery typically takes 3-7 business days after shipment
You will receive tracking information via email and SMS
International shipping is not available for pre-orders

3. Product Specifications

3.1 Kit Variants

Hardware kit pricing is quoted on WhatsApp when you inquire. The kits below describe feature tiers — final price depends on configuration, quantity, and availability:

Smart Kit: Complete solution with all sensors and smart features
Basic Kit: Essential features with manual override
Timer Kit: Basic timer control functionality

3.2 What's Included

AquaSense controller unit with selected features
Water level sensors (varies by kit)
Power adapter and cables
Mobile app access (free basic features)
Installation guide and documentation
1-year manufacturer warranty

4. Subscription Plans

Basic app features are free and included with your purchase
Pro subscription (₹99/month) unlocks advanced features
Business subscription (₹299/month) for commercial use
Subscriptions start after device delivery and activation
You can cancel subscriptions anytime without affecting hardware warranty

5. Cancellation & Changes

5.1 Order Cancellation

You may cancel your pre-order anytime before September 30, 2026
Full deposit refund for cancellations before September 30, 2026
No refunds after September 30, 2026, or after device shipment
Cancellation requests must be submitted via email to support@nivoryx.com

5.2 Order Modifications

Kit variant changes are allowed on or before September 30, 2026, or until we send your balance payment request—whichever comes first—subject to availability.
Address changes are accepted until shipment
Price adjustments may apply for upgrades
All modification requests are subject to availability

6. Warranty & Support

1-year manufacturer warranty on all hardware components
Warranty covers manufacturing defects under normal use
Free technical support included for 6 months after delivery
Extended warranty available for purchase at checkout
Warranty void if device is modified, damaged by misuse, or exposed to water

7. Risk & Liability

While we strive to deliver high-quality products on time, please note:

Delivery timelines are estimates and may be affected by manufacturing delays
We are not liable for indirect damages or consequential losses
Our liability is limited to the amount paid for the product
Force majeure events (natural disasters, pandemics, etc.) may affect delivery

8. Privacy & Data

Your personal information is protected under our Privacy Policy
Payment information is processed securely through Razorpay
We may use your email for order updates and important announcements
You can opt-out of marketing communications anytime

9. Governing Law

This Agreement is governed by Indian law. Any disputes shall be resolved through mutual discussion or mediation in Delhi, India.

10. Contact Information

For pre-order related questions:

Email: orders@nivoryx.com
Phone: +91 93544 84998
Support Hours: Monday-Friday, 10 AM - 6 PM IST

By submitting your pre-order deposit, you acknowledge that you have read, understood, and agree to these Pre-Order Terms and our main Terms of Service.